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Shipping & Returns Policy
NatureMak Shipping & Returns Policy
Powered By HealthPackit LLC
Effective Date: 4/16/2025
At NatureMak, your health and wellness are our top priority—and that starts with getting your products to you quickly and reliably. As a subsidiary of HealthPackit LLC, we follow standardized, high-quality shipping procedures to ensure your order arrives safely and on time.
Shipping Locations
We currently ship to all 50 U.S. states, including P.O. boxes and APO/FPO addresses. International shipping is available to select countries—see below.
Processing Times
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking info once your order has shipped.
- Orders placed after 2 PM EST may be processed the next business day.
Shipping Methods & Estimated Delivery Times
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (USPS, UPS, FedEx) | 3–7 business days | $8.95 (Free on orders $75+) |
| Expedited | 2–3 business days | $15.95 |
| Priority / Overnight | 1 business day | Calculated at checkout |
Delivery times may vary based on destination and carrier service availability.
International Shipping
We currently ship to Canada, the UK, and select European countries.
- Delivery times: 7–21 business days
- Rates: Calculated at checkout
- Customers are responsible for any customs duties, import taxes, or fees imposed by the destination country.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can also track your order anytime via your account dashboard.
Missing or Delayed Shipments
If your order hasn’t arrived within the expected time frame, please:
- Check your tracking information.
- Contact us at [email protected] with your order number.
We’re here to help.
Shipping and Fulfillment from:
NatureMak LLC
2632 S 83rd Ave Ste 100-272
Phoenix, AZ, 85043
Important Notes
Please ensure all shipping information is correct before placing your order. Incorrect addresses may result in delays or additional shipping charges.
We are not responsible for delays caused by carriers, weather, or customs processing.
RETURNS & EXCHANGES
Our Guarantee
We stand by the quality of our products. If you’re not 100% satisfied, you may return eligible items within 30 days of purchase.
Return Eligibility
To be eligible for a return:
- Items must be unused, unopened, and in original packaging
- Items must be returned within 30 days of delivery
- Clearance or final sale items are non-returnable
How to Start a Return
- Email [email protected] with your order number and reason for return.
- We’ll provide a return authorization and shipping instructions.
- Once received and inspected, your refund (minus shipping) will be issued to your original payment method.
Note: Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.
Damaged or Incorrect Items
If your item arrives damaged or an incorrect item was shipped, please get in touch with us within 7 days of delivery. We’ll make it right—either with a replacement or a full refund.
Contact Us
For questions about shipping, tracking, or returns, you can reach us at:
Email: [email protected]
Mailing Address:
NatureMak LLC
2632 S 83rd Ave
Phoenix, AZ, 85043